Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
What education do people in this job actually have?
O*NET incumbent survey (2024)How EWU courses prepare you for this work (5 of 16 O*NET tasks have course evidence)
Program a memory management simulation.
Implement an iterative method to solve a problem (e.g. matrix decomposition, solution of a linear system of equations, determining eigenpairs of a matrix)
Implement a program that uses an array to solve a problem.
Recent regional postings for this occupation
View all 171 postings from the last year →5 most recent CareerOneStop listings for this occupation. "Live" in Quick Facts counts only postings the scraper re-confirmed in the last 7 days; older real postings still appear here until they age out.
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Desktop IT Support Analyst2026-06-02IDEX · Oak Harbor, WA13 requirements 10 responsibilitiesThis position is an onsite role with possibility to become hybrid.
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IT Support Associate II, IT Warehouse, Logistics and Imaging Team (LIT)2026-06-04Amazon · Renton, WA5 requirements 5 responsibilities 2 nice-to-have1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
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IT Support Associate II, IT Warehouse, Logistics and Imaging Team (LIT)2026-06-04Amazon · Renton, WA5 requirements 5 responsibilities 2 nice-to-have1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
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IT Support Specialist2026-06-02Spaceflight Industries, Inc. · Seattle, WA
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IT Technician2026-05-30Deschutes Brewery · Bend, OR15 requirements 24 responsibilities2 years' experience supporting Microsoft Windows 10/11 desktop/laptop computers in a corporate environment
Where to focus your applied learning (11 taskes without course evidence yet)
These O*NET tasks don't have direct course-objective evidence in the Math BS catalog yet. Each is an opportunity to gain hands-on preparation through an applied project, MAA-sponsored partnership, elective, or internship. The Math BS applied-projects page has examples of project-driven learning that could close these kinds of gaps.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. (importance 3.9/5)
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. (importance 3.8/5)
- Confer with staff, users, and management to establish requirements for new systems or modifications. (importance 3.7/5)
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. (importance 3.5/5)
- Refer major hardware or software problems or defective products to vendors or technicians for service. (importance 3.4/5)
- Develop training materials and procedures, or train users in the proper use of hardware or software. (importance 3.3/5)
- Inspect equipment and read order sheets to prepare for delivery to users. (importance 3.2/5)
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis. (importance 3.2/5)
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software. (importance 3.0/5)
- Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software. (importance 2.9/5)
- Modify and customize commercial programs for internal needs. (importance 2.9/5)
More O*NET details for this occupation (skills, knowledge, tools & technology)
O*NET's tools-and-technology list aggregates software encountered across the occupation's many sub-roles, so the list can be broad. Treat it as a directory of what people in this job might use, not a checklist of what every job requires.
Where this data comes from. Occupation descriptions, tasks, skills, and education-incumbents survey come from the U.S. Department of Labor's O*NET 30.2. Washington-state pay and employment projections come from WA Employment Security Department and the BLS Occupational Employment and Wage Statistics. Live job postings come from CareerOneStop, refreshed nightly from a scrape that tracks the original posting date and the date our system last saw each posting live.
How we connect courses to occupations. Course catalog descriptions and program-level learning outcomes are indexed alongside O*NET task statements. Where a course's language aligns with a task an occupation requires, we mark it as evidence of preparation. Faculty review each candidate match and either confirm or veto it; only confirmed matches surface in totals.